usa.24hundred.net is Australian owned and operated by WAU Merchandise Services Pty Ltd atf WAU Merchandise Services trust (ABN 17357 472 002).
- DELIVERY TIME
We ship Monday through Friday. Orders are shipped within 5 business days. Once your order has been shipped, you will receive a shipping confirmation and a tracking number via email.
- SHIPPING COSTS
Shipping costs are calculated in real time, at the time of checkout. We can not provide you with estimates. Costs are based on product/s purchased, delivery address, and shipping method chosen. Costs are in $USD.
- IMPORT TAXES/DUTY FEES
For orders sent outside of United States, duty fees and duty costs can be applied by the country of destination. Import duties and taxes are applied by the respective import customs office and are billed to the receiver. These are dependent on the import regulations of the receiver's country. For more information please contact your local customs office. The majority of our orders are not affected by Import Taxes, but we must outline that this can be a possibility.
- PRE ORDERS
We ship pre-orders the week of release, with intention to arrive on release day. International customers - we try to send earlier, however due to the nature of the industry we often do not receive all the appropriate assets until the last minute. When shipping Pre-Orders alongside available items, we ship the entire order along with the Pre-Order item when the Pre-Order is available for shipping. This is due to only one shipping cost being incurred on the order placed. If you would like your available items sooner, it is recommended to place two separate orders with the Pre-Order item in question placed on its own. We cannot break your order apart and ship your item separately once the order is placed.
- VINYL SHIPPING
We ship all vinyl sealed and unopened (where applicable). We can not guarantee the condition of your package upon arrival and do not take responsibility for vinyl damaged in transit. We do however, take care in shipping vinyl and do everything in our power to package it so it arrives to you in one piece in as good condition as possible.
If you have received a faulty or incorrect item, please contact our customer service team via email: shopUS@unifiedmusicgroup.com