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SHIPPING & RETURNS

PLEASE NOTE 

US AND INTERNATIONAL SHIPPING TIMES ARE AFFECTED BY COVID-19 AND MIGHT TAKE LONGER THAN USUAL. 

THANK YOU FOR YOUR PATIENCE AND UNDERSTANDING DURING THIS TIME, AND OF COURSE, THANKS FOR ORDERING.

AS OF JANUARY 1, 2021 WE ARE NO LONGER ABLE TO SHIP ORDERS FROM THE USA TO THE UK. IF YOU ARE SHOPPING IN THE UNITED KINGDOM, YOU WILL FIND MOST ITEMS ARE AVAILABLE ON EUROPE.UNFDSTORE.COM

 

DISPATCH TIMES

OUR CURRENT DISPATCH TIMES ARE SLOWER THAN USUAL DUE TO HEALTH AND SAFETY MANDATES IN CALIFORNIA.

WE PROCESS ONLINE ORDERS MONDAY THROUGH FRIDAY BETWEEN THE HOURS OF 9AM TO 5PM, ANY ORDERS PLACED ON WEEKENDS OR PUBLIC HOLIDAYS WILL BE SENT ON THE NEXT AVAILABLE SHIPPING DAY.

AS A TEAM WE DO EVERYTHING HUMANLY POSSIBLE TO GET YOUR ORDER OUT ON TIME, AND IN MOST CASES ARE DISPATCHING IMMEDIATELY OVERNIGHT, THE DAY AFTER ITS PLACED. THERE ARE HOWEVER TIMES WHERE WE HIT CAPACITY, GENERALLY AFTER SALES PROMOTIONS, LARGE PRE-ORDER CAMPAIGNS OR GENERAL PERIODS OF HIGH TRADE WHERE WE HIT CAPACITY AND IT TAKES US A FEW EXTRA DAYS TO CATCH UP. 

DURING THESE PERIODS WE ALWAYS DO OUR BEST TO COMMUNICATE DELAYS WITH YOU VIA EMAIL, OR A NOTIFICATION ON OUR WEBSITE AND CAN ASSURE YOU THAT WE’RE BUSTING ARSE TO CATCH UP.

IN THE EVENT OF REQUIRING YOUR ORDER BY A SPECIFIC DATE, PLEASE PHONE OR EMAIL US FIRST AND WE’LL DO OUR BEST TO HELP YOU OUT.

 

RETURNS & EXCHANGES

WE’RE HAPPY TO OFFER 30 DAY RETURNS ON ANY UNWORN, ORIGINAL CONDITIONED ITEMS. IF YOU HAVE PURCHASED THE WRONG SIZE/COLOR/PRODUCT OF AN ITEM WE ARE MORE THAN HAPPY TO RETURN THE ITEM FOR A STORE CREDIT OR REFUND. ALL RETURNS MUST BE MADE WITHIN 30 DAYS OF THE SHIP DATE. WE DO NOT ACCEPT RETURNS/EXCHANGES ON SALE ITEMS, NOR ANY ITEMS THAT HAVE BEEN WASHED/WORN.

FOR EXCHANGES AND REFUNDS ON THESE UNUSED ITEMS, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM at shopUS@unifiedmusicgroup.com